When Projects Go Bad 6: Walking Away
Sometimes you simply can’t save a project. So when and how should you consider walking away? What factors should you consider? Sunk Assets One of the major psychological factors in trying to stick out a project or a client that just isn’t working is our sunk assets. We think about all the time, effort and […]
When Projects Go Bad 5: Stand Off
When a project is in trouble, you will often find yourself in a stand off with a client. Usually it goes something like this: they weren’t happy with something, you managed to sort it out, but now they won’t pay you until everything is 100% perfect. Deposit You might remember way back when we were […]
When Projects Go Bad 4: Communication
Your client isn’t quite, happy, you’re struggling to meet their needs, maybe your behind schedule, maybe you’re having a bad day. It’s often tough to know how to respond to a client. Do Respond When pressure is building up, your client is angry, it can be very tempting just to hide away from the world […]
When Projects Go Bad 3: Proactive Steps
We’ve been talking about projects going bad and how to go about rescuing them. So far we’ve covered negative and angry feedback and how to deal with it. The main question that should always be answered when you receive negative feedback is: what exactly does the client want? From here you there are certain steps […]
When Projects Go Bad 2: Angry Feedback
In the last lesson I talked about how to handle negative feedback. This is often the earliest and easiest way to combat a project going bad. Sometimes this feedback can be nothing to worry about at all, but on other occasions feedback can stop being constructive at all and start to feel more like a […]
When Projects Go Bad 1: Feedback
So far we’ve had lessons on how to pitch, how to convert that pitch into a job and how to ensure you have good client relations during that job. We’ve covered some of the negative attributes that clients might be guilty of and how best to deal with them. Often factors like Penny Pinching or […]
Good Client Relations 18: Your Questions
Do you get better clients over time? No. I remember I was doing a spot of sub-contract work for a marketing company with a lot more experience than me and they were talking about some trouble they had been having with their clients and I realised that this is a universal trend across all industries. […]
Good Client Relations 17: Bigger Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Hook Bigger clients take a lot more prospecting than smaller ones, finding the right person in a big organization can be tricky, […]
Good Client Relations 16: Smaller Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Impact One of the main positives about working with those smaller clients and my personal favourite thing, is that you can have […]
Good Client Relations 15: CRM
CRM stands for customer Relationship Management, which is essentially a fancy way of recording your interaction with clients. Here are some tips on how to get the most out of it. Do I need a programme? There are a lot of options out there in terms of CRM software, and I’m too lazy to write […]
