Good Client Relations 11: Ghost Clients
Beware foolish mortals, for you enter a world of creepy clients and jaw dropping jobs. In this last few weeks we have been covering some of the darker side of client behavior and in this lesson I want to cover ghosts. BOO! Ghost clients are those people who seem really interested in your project and […]
Good Client Relations 10: Scope Creepers
We are continuing our guide through those less desirable client attributes and how best to handle them. Today we’re talking about scope creep. Scope creep is where a client keeps pushing for little extras here and there which quickly add up. That’ll be 10 minutes… The dangerous thing about scope creep is how easy it […]
Good Client Relations 9: Committees
We are currently covering how to have good relationships with those clients with bad habits. Today I want to talk about groups. We all know that old phrase about how a camel is a horse designed by committee. Too Many Cooks One of the most common problems with working with any large organization is that […]
Good Client Relations 8: Emergencies
For the upcoming weeks I will be covering various bad habits of clients and how best to deal with them. Although 90% of clients are fine, when you do come across those bad clients it can often feel very isolated as a freelancer, but thankfully there is free advice..so here comes mine. Why it’s a […]
Good Client Relations 6: Perfect Client
When talking about client relations, you can’t really avoid talking about different kinds of client. To start off with I wanted to talk about that perfect client. Great Expectations When you think about your perfect client , you probably imagine a scenario where a client finds you, pays you a great wage, lets you get […]
Good Client Relations 5: Work Flow
One of the key differences with collaborating with clients vs co-workers is the nature of your relationship is much more transactional. You have been hired usually for a short amount of time to do a specific thing because you are an expert in this. You may never meet the client face to face. If you’re […]
Good Client Relations 4: Communication
I’ve talked a lot about the importance communication so far, but let’s delve into some of the specifics. Be Dumbo Any salesperson worth their salt will tell you that the key to success is to listen more than you talk. Often freelancers feel they need to prove themselves and so they ram their entire CV […]
Good Client Relations 3: Time
Hitting deadlines is key in any working capacity, especially when you have been the one to set the deadline in the first place! A client can be as late as they like (within reason) but you can NEVER BE LATE. Chunk Of Time Here comes some super obvious advice: always build in more time than […]
Good Client Relations 2: Managing Other Freelancers
Normally when you’ve been putting your bid together, you’ve thought hard about time scales, the order in which things need to be done and who needs to be involved. One of the most frequent questions I get asked is about managing other freelancers/colleagues and the best way to do so. “When should I tell a […]
Good Client Relations 1: First Steps
You’ve pitched, you’ve converted that pitch and now you have a contract signed off. In this next section I want to cover a good client relationship, and what to do to avoid one going bad. Let’s start off with those first steps though… Who is a client? It sounds like a stupid thing to ask, […]
