Marketing + Sales 9: Goals
We are talking about sales and marketing and how best to push these two together and ensure they play nice. We have talked about some of the practicalities of sharing information between the departments and how to get marketing in a more sales orientated mind set and vice versa. One of the core ways in […]
Post Projects Steps 5: Communication
With some clients, you want to run to the hills as fast as you can and never see them again, but with most its worth keeping in touch. Here’s a few ways you should go about it. CRM I’ve talked a few times about the importance of having a Customer Relationship Manager. This can be […]
Post Project Steps 2: Testimonials
There is an old saying that you are only as good as your last project and I think there’s some truth in that. It’s important that after a project has ended you get the most out of it in getting you more work. One way of doing that is getting a testimonial. Show Your Support […]
When Projects Go Bad: Unpaid and Unhappy
Following on from a project going bad and a relationship deteriorating with a client, its quite natural that we now turn our attention to client’s who won’t pay. No Great Surprise When you’ve had a bad experience with a client it can often not come as a great surprise that they haven’t paid you. This […]
When Projects Go Bad: Annoying Your client
To bring to a close our series of blogs on what to do to try and save that faltering project I thought I’d cover some of the stupidest ways you can put a project in trouble yourself. Silent Running It’s unbelievable how some people go quiet after they’ve got the job. They put all the […]
When Projects Go Bad 6: Walking Away
Sometimes you simply can’t save a project. So when and how should you consider walking away? What factors should you consider? Sunk Assets One of the major psychological factors in trying to stick out a project or a client that just isn’t working is our sunk assets. We think about all the time, effort and […]
When Projects Go Bad 3: Proactive Steps
We’ve been talking about projects going bad and how to go about rescuing them. So far we’ve covered negative and angry feedback and how to deal with it. The main question that should always be answered when you receive negative feedback is: what exactly does the client want? From here you there are certain steps […]
Good Client Relations 13: Cheap Skates
This is certainly one of the most common traits that I’ve seen freelancers get frustrated with. Clients who want the earth for pennies. So how best to deal with a tight pocket? Here are my tips. Education I’d like to think that most clients are not malicious but just under educated about the time and […]
Good Client Relations 10: Scope Creepers
We are continuing our guide through those less desirable client attributes and how best to handle them. Today we’re talking about scope creep. Scope creep is where a client keeps pushing for little extras here and there which quickly add up. That’ll be 10 minutes… The dangerous thing about scope creep is how easy it […]
Good Client Relations 8: Emergencies
For the upcoming weeks I will be covering various bad habits of clients and how best to deal with them. Although 90% of clients are fine, when you do come across those bad clients it can often feel very isolated as a freelancer, but thankfully there is free advice..so here comes mine. Why it’s a […]
