Post Project Steps 4: Portfolio
In this series of lessons we are covering all those things you need to do once a project is over. We have talked about getting paid, getting testimonials and getting referrals. Now let’s talk about portfolio management. We’re Working With Them! I think all clients appreciate a little enthusiasm. The second you get a […]
Post Project Steps 3: Referrals
In this series of lessons I’m talking about what you can do now your project is over to ensure it leads to more work. One such tactic is referrals, which is another way of asking your client to recommend you. Are They Happy? The first step is to ensure your client is happy in the […]
When Projects Go Bad: Unpaid and Unhappy
Following on from a project going bad and a relationship deteriorating with a client, its quite natural that we now turn our attention to client’s who won’t pay. No Great Surprise When you’ve had a bad experience with a client it can often not come as a great surprise that they haven’t paid you. This […]
When Projects Go Bad: Annoying Your client
To bring to a close our series of blogs on what to do to try and save that faltering project I thought I’d cover some of the stupidest ways you can put a project in trouble yourself. Silent Running It’s unbelievable how some people go quiet after they’ve got the job. They put all the […]
When Projects Go Bad 8: Don’t Forget
You’ve had a bad experience with a client. Hopefully you’ve been able to grit your teeth and get through it. naturally things will go quiet for a while until suddenly, out of the blue the client comes back. Don’t Forget Perhaps this lesson could be summed up by its title. As part of your working […]
When Projects Go Bad 7: Fall Out Protection
If a project has gone tits up and you’ve had to walk away it’s important to think about how you are going to protect yourself from any fallout. Invisible Man Clients are often guilty of doing a runner and you’ll never hear from them again. You have to be better than that. You can’t just […]
When Projects Go Bad 5: Stand Off
When a project is in trouble, you will often find yourself in a stand off with a client. Usually it goes something like this: they weren’t happy with something, you managed to sort it out, but now they won’t pay you until everything is 100% perfect. Deposit You might remember way back when we were […]
When Projects Go Bad 4: Communication
Your client isn’t quite, happy, you’re struggling to meet their needs, maybe your behind schedule, maybe you’re having a bad day. It’s often tough to know how to respond to a client. Do Respond When pressure is building up, your client is angry, it can be very tempting just to hide away from the world […]
When Projects Go Bad 3: Proactive Steps
We’ve been talking about projects going bad and how to go about rescuing them. So far we’ve covered negative and angry feedback and how to deal with it. The main question that should always be answered when you receive negative feedback is: what exactly does the client want? From here you there are certain steps […]
Good Client Relations 18: Your Questions
Do you get better clients over time? No. I remember I was doing a spot of sub-contract work for a marketing company with a lot more experience than me and they were talking about some trouble they had been having with their clients and I realised that this is a universal trend across all industries. […]
