Post Project Steps 2: Testimonials
There is an old saying that you are only as good as your last project and I think there’s some truth in that. It’s important that after a project has ended you get the most out of it in getting you more work. One way of doing that is getting a testimonial. Show Your Support […]
When Projects Go Bad 8: Don’t Forget
You’ve had a bad experience with a client. Hopefully you’ve been able to grit your teeth and get through it. naturally things will go quiet for a while until suddenly, out of the blue the client comes back. Don’t Forget Perhaps this lesson could be summed up by its title. As part of your working […]
When Projects Go Bad 7: Fall Out Protection
If a project has gone tits up and you’ve had to walk away it’s important to think about how you are going to protect yourself from any fallout. Invisible Man Clients are often guilty of doing a runner and you’ll never hear from them again. You have to be better than that. You can’t just […]
When Projects Go Bad 6: Walking Away
Sometimes you simply can’t save a project. So when and how should you consider walking away? What factors should you consider? Sunk Assets One of the major psychological factors in trying to stick out a project or a client that just isn’t working is our sunk assets. We think about all the time, effort and […]
When Projects Go Bad 4: Communication
Your client isn’t quite, happy, you’re struggling to meet their needs, maybe your behind schedule, maybe you’re having a bad day. It’s often tough to know how to respond to a client. Do Respond When pressure is building up, your client is angry, it can be very tempting just to hide away from the world […]
When Projects Go Bad 2: Angry Feedback
In the last lesson I talked about how to handle negative feedback. This is often the earliest and easiest way to combat a project going bad. Sometimes this feedback can be nothing to worry about at all, but on other occasions feedback can stop being constructive at all and start to feel more like a […]
When Projects Go Bad 1: Feedback
So far we’ve had lessons on how to pitch, how to convert that pitch into a job and how to ensure you have good client relations during that job. We’ve covered some of the negative attributes that clients might be guilty of and how best to deal with them. Often factors like Penny Pinching or […]
Good Client Relations 17: Bigger Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Hook Bigger clients take a lot more prospecting than smaller ones, finding the right person in a big organization can be tricky, […]
Good Client Relations 16: Smaller Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Impact One of the main positives about working with those smaller clients and my personal favourite thing, is that you can have […]
Good Client Relations 15: CRM
CRM stands for customer Relationship Management, which is essentially a fancy way of recording your interaction with clients. Here are some tips on how to get the most out of it. Do I need a programme? There are a lot of options out there in terms of CRM software, and I’m too lazy to write […]
