entrepreneur – Page 7 – Oliver Gwynne

Post Project Steps 2: Testimonials

There is an old saying that you are only as good as your last project and I think there’s some truth in that. It’s important that after a project has…

18 January

advice awful bad business clients customer entrepreneur freelance from gwynne hell management manager oliver project relationships wrong

When Projects Go Bad 8: Don’t Forget

You’ve had a bad experience with a client. Hopefully you’ve been able to grit your teeth and get through it. naturally things will go quiet for a while until suddenly,…

18 December

advice away business client entrepreneur fallout freelance illegal legal nightmare oliver gwynne project protection walking

When Projects Go Bad 7: Fall Out Protection

If a project has gone tits up and you’ve had to walk away it’s important to think about how you are going to protect yourself from any fallout. Invisible Man…

11 December

advice away bad boss client customer deposit entrepreneur freelancer hell oliver gwynne project projecttrouble self employed walking

When Projects Go Bad 6: Walking Away

Sometimes you simply can’t save a project. So when and how should you consider walking away? What factors should you consider? Sunk Assets One of the major psychological factors in…

05 December

advice argument bad business client communication customer entrepreneur failing hell interaction nightmare oliver gwynne project self employed talking

When Projects Go Bad 4: Communication

Your client isn’t quite, happy, you’re struggling to meet their needs, maybe your behind schedule, maybe you’re having a bad day. It’s often tough to know how to respond to…

20 November

angry bad chewing out clients cross customer entrepreneur freelance manager mean negative oliver gwynne quality shout shouting unhappy

When Projects Go Bad 2: Angry Feedback

In the last lesson I talked about how to handle negative feedback. This is often the earliest and easiest way to combat a project going bad. Sometimes this feedback can…

06 November

advice awful bad clients customers dealing entrepreneur feedback freelancers go hell negative oliver gwynne projects review self employed unsavable

When Projects Go Bad 1: Feedback

So far we’ve had lessons on how to pitch, how to convert that pitch into a job and how to ensure you have good client relations during that job. We’ve…

30 October

big bigger business clients clients from hell company cons employed entrepreneur expectations huge large oliver gwynne pros self

Good Client Relations 17: Bigger Clients

Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and…

17 October

advice business client clients clients from hell entrepreneur freelance good hiring oliver gwynne relations relationship small smaller

Good Client Relations 16: Smaller Clients

Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and…

12 October

business call calling client CRM customer entrepreneur excel freelance gwynne management managing oliver relationship relationships

Good Client Relations 15: CRM

CRM stands for customer Relationship Management, which is essentially a fancy way of recording your interaction with clients. Here are some tips on how to get the most out of…

02 October