Good Client Relations 17: Bigger Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Hook Bigger clients take a lot more prospecting than smaller ones, finding the right person in a big organization can be tricky, […]
Good Client Relations 16: Smaller Clients
Coming to the end of our topic about good client relations I wanted to do a quick summary of some of the positive and negative attributes of both bigger and smaller clients. Bigger Impact One of the main positives about working with those smaller clients and my personal favourite thing, is that you can have […]
Good Client Relations 15: CRM
CRM stands for customer Relationship Management, which is essentially a fancy way of recording your interaction with clients. Here are some tips on how to get the most out of it. Do I need a programme? There are a lot of options out there in terms of CRM software, and I’m too lazy to write […]
Good Client Relations 13: Cheap Skates
This is certainly one of the most common traits that I’ve seen freelancers get frustrated with. Clients who want the earth for pennies. So how best to deal with a tight pocket? Here are my tips. Education I’d like to think that most clients are not malicious but just under educated about the time and […]
Good Client Relations 12: Micro Managers
Continuing our theme of bad habits some clients have, we are going to be talking about micro-managers. Devils of Detail Micro-managers are one of the more painful types of clients to deal with, these are people who dwell over every single detail. They often want multiple updates on EXACTLY what you’ve been doing and many […]
Good Client Relations 11: Ghost Clients
Beware foolish mortals, for you enter a world of creepy clients and jaw dropping jobs. In this last few weeks we have been covering some of the darker side of client behavior and in this lesson I want to cover ghosts. BOO! Ghost clients are those people who seem really interested in your project and […]
Good Client Relations 9: Committees
We are currently covering how to have good relationships with those clients with bad habits. Today I want to talk about groups. We all know that old phrase about how a camel is a horse designed by committee. Too Many Cooks One of the most common problems with working with any large organization is that […]
Good Client Relations 7: Indecisive Clients
Over the next couple of weeks I want to go over various bad habits that clients may have. Now I want to say again that the majority of clients are alright, but when you come across that nightmarish one, you’ll need sound advice on how to deal with them. The first kind of client I […]
Good Client Relations 6: Perfect Client
When talking about client relations, you can’t really avoid talking about different kinds of client. To start off with I wanted to talk about that perfect client. Great Expectations When you think about your perfect client , you probably imagine a scenario where a client finds you, pays you a great wage, lets you get […]
Good Client Relations 2: Managing Other Freelancers
Normally when you’ve been putting your bid together, you’ve thought hard about time scales, the order in which things need to be done and who needs to be involved. One of the most frequent questions I get asked is about managing other freelancers/colleagues and the best way to do so. “When should I tell a […]
