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proactive-steps-unhappy-clients

When Projects Go Bad 3: Proactive Steps

We’ve been talking about projects going bad and how to go about rescuing them. So far we’ve covered negative and angry feedback and how to deal with it. The main question that should always be answered when you receive negative feedback is: what exactly does ...
angry-feedback

When Projects Go Bad 2: Angry Feedback

In the last lesson I talked about how to handle negative feedback. This is often the earliest and easiest way to combat a project going bad. Sometimes this feedback can be nothing to worry about at all, but on other occasions feedback can stop being ...