Different but similar to reducing churn, promoting loyalty in your customers is most often a business concern…so what can...
Churn is essentially you loosing customers. it can happen for any number of reasons over time, some of it...
Following on from last week’s lesson giving you an outline on your sales, we have so far done some...
I’m covering unexpected aspects of working for yourself. This week we are talking about clients. Many Bosses Generally speaking...
What sort of questions should you be asking yourself once a project is done in order to carry through...
In this series of lessons I’m talking about what you can do now your project is over to ensure...
You’ve had a bad experience with a client. Hopefully you’ve been able to grit your teeth and get through...
When a project is in trouble, you will often find yourself in a stand off with a client. Usually...
We’ve been talking about projects going bad and how to go about rescuing them. So far we’ve covered negative...
In the last lesson I talked about how to handle negative feedback. This is often the earliest and easiest...