August 2016 – Oliver Gwynne

Good Client Relations 11: Ghost Clients

Beware foolish mortals, for you enter a world of creepy clients and jaw dropping jobs. In this last few weeks we have been covering some of the darker side of…

Good Client Relations 10: Scope Creepers

We are continuing our guide through those less desirable client attributes and how best to handle them. Today we’re talking about scope creep. Scope creep is where a client keeps…

Good Client Relations 9: Committees

We are currently covering how to have good relationships with those clients with bad habits. Today I want to talk about groups. We all know that old phrase about how…