Archive

When Projects Go Bad 4: Communication

Your client isn’t quite, happy, you’re struggling to meet their needs, maybe your behind schedule, maybe you’re having a bad day. It’s often tough to know how to respond to a client. Do Respond When pressure is building up, your client is angry, it can be very ...

Good Client Relations 6: Perfect Client

When talking about client relations, you can’t really avoid talking about different kinds of client. To start off with I wanted to talk about that perfect client. Great Expectations When you think about your perfect client , you probably imagine a scenario where a client finds you, ...
good client relations 4

Good Client Relations 4: Communication

I’ve talked a lot about the importance communication so far, but let’s delve into some of the specifics. Be Dumbo Any salesperson worth their salt will tell you that the key to success is to listen more than you talk. Often freelancers feel they need to prove ...
Client Comms 101

Client Comms 101

Later this week I start mentoring some young budding entrepreneurs and their immediate question was about how to talk to and interact with clients. So here’s some basics. In meetings It’s not a job interview I think mentally when you go into client meetings as young person, you’re ...